Patient Advice and Liaison Service (PALS)

PALS provides advice and support to help you to resolve any concerns you may have about our services and help us improve on what we do. It aims to:

  • Advise and support service users, their families and carers about mental health and learning disability issues
  • Provide information on local health services and national health initiatives
  • Listen to your concerns, suggestions, queries and comments which will help us to review existing services and develop new initiatives
  • Help sort out problems quickly on your behalf, this could include supporting you to make a formal complaint or putting you in touch with an independent support service if you wish

 Contact the team:

Anyone wanting information about local health related services such as self help groups or carers support groups can contact PALS. This includes people who are receiving a service provided by us and/or their carers and relatives.


Confidentiality
If you speak to PALS on behalf of a patient who is a friend or relative, we will need to seek their permission to share confidential information, unless the enquiry is of a general nature about how services are delivered.

Confidentiality will be respected at all times about the use and reporting of PALS information.