PALS provides advice and support to help you to resolve any concerns you may have about our services and help us improve on what we do. It aims to:
- Advise and support service users, their families and carers about mental health and learning disability issues
- Provide information on local health services and national health initiatives
- Listen to your concerns, suggestions, queries and comments which will help us to review existing services and develop new initiatives
- Help sort out problems quickly on your behalf, this could include supporting you to make a formal complaint or putting you in touch with an independent support service if you wish
Contact the team:
Anyone wanting information about local health related services such as self help groups or carers support groups can contact PALS. This includes people who are receiving a service provided by us and/or their carers and relatives.
If you speak to PALS on behalf of a patient who is a friend or relative, we will need to seek their permission to share confidential information, unless the enquiry is of a general nature about how services are delivered.
Confidentiality will be respected at all times about the use and reporting of PALS information.