The Patient Advice and Liaison Service (PALS) is concerned with improving the services Surrey and Borders Partnership NHS Foundation Trust delivers.

As a service user, relative, carer or member of the public sometimes you may need to turn to someone for information, help advice and support – let PALS be your first port of call!

We provide advice and support helping you to resolve any concerns you may have about the services we provide.

PALS aim to:

• Advise and support service users, their families and carers about mental health and learning disability issues.
• Provide information on local health services and national health initiatives
• Listen to your concerns, suggestions, queries and comments which will help us to review existing services and develop new initiatives
• Help sort out problems quickly on your behalf, this could include supporting you to make a formal complaint or putting you in touch with an independent support service if you wish

Confidentiality

Please note if you speak to PALS on behalf of a patient who is a friend or relative, we will need to seek their permission to share confidential information, unless the enquiry is of a general nature about how services are delivered.

Confidentiality will be respected at all times about the use and reporting of PALS information.

Who can contact PALS?

• People who are receiving a service provided by Surrey and Borders Partnership NHS Foundation Trust, or their carers or relatives
• Anyone wanting information about local health related services such as self help groups or carers support groups

If you would like help with an issue you have or require further information about PALS please contact:

Nikki Green, PALS Manager East, on 01372 204191 nikki.green@sabp.nhs.uk
David Sills, PALS Manager, West on 01483 443628 david.sills@sabp.nhs.uk