Patient Advice and Liaison Service (PALS)

PALS provides advice and support to help you to resolve any concerns you may have about our services and help us improve on what we do. PALS aim to:

  • Advise and support people who use our services, their families and carers about mental health and learning disability issues
  • Provide information on local health services and national health initiatives
  • Listen to your concerns, suggestions, queries and comments which will help us to review existing services and develop new initiatives
  • Help sort out problems quickly on your behalf. This could include supporting you to make a formal complaint or putting you in touch with an independent support service if you wish.

Anyone wanting information about local health-related services such as self-help groups or carers support groups can also contact PALS. This includes people who are receiving a service provided by us and/or their carers and relatives.

Download a copy of our PALS leaflet. An easy read version is also available.

Contact the team

Please send an email to rxx.palsandcomplaintssabp@nhs.net and one of the team will get back to you. You can also call us direct using the telephone numbers below:

You can also send us an SMS text on 07786 202545 (messages are responded to during office hours only)

We operate between the hours of 9am and 5pm, Monday to Friday and will respond to your query within 24 hours.

We acknowledge complaints within three working days. Read more about our process for complaints.


Confidentiality
If you speak to PALS on behalf of a friend or relative, we will need to seek their permission to share confidential information, unless the enquiry is of a general nature about how services are delivered.

Confidentiality is respected at all times about the use and reporting of PALS information.