Information for schools

To make a referral contact CAMHS OneStop
Tel: 0300 222 5755
Online portal:

Mindsight Surrey CAMHS has now been operational for 18 months providing comprehensive health and social care support for children and young people with mental ill-health and learning disabilities in collaboration with our 11 partners.

Amongst the great work going on within Mindsight Surrey CAMHS Services we recognise there have been some lengthy waits for our Behavioural, Emotional and Neurodevelopmental (BEN) Services and CAMHS Community Teams due to higher than planned for demand on services.

Within our BEN Services the average waiting times from referral to assessment have increased and are currently at 30 weeks. However, the average length of time from referral to treatment has decreased to 23 weeks.

We understand the concern this may be causing you, our children and young people and their families and apologise for this. We are working hard to bring down the waiting times and improve our services as outlined below.

Improvement and Development Plan

We are actively engaging with colleagues from our NHS Clinical Commissioning Groups and Surrey County Council and this has led to us creating an Improvement and Development Plan which will be delivered over the next six months to significantly improve our BEN and CAMHS Community Teams services. Our plans are ambitious and fully focused on the young people we serve. They include:

  • Establishing additional CAMHS Community Team clinics to reduce waiting times
  • Working with our Mindsight Surrey CAMHS partners to help cater for the increased demand
  • Improving access to the BEN Service to offer a timely and more comprehensive service
  • Enhancing the capability of our CAMHS staff in screening for ASD
  • Enhancing ADHD treatment by improving our clinic processes
  • Reviewing and improving communications with families so they are better able to access the wide range of support available following referral to CAMHS OneStop

We have a dedicated project manager in place to ensure our plans stay on track and will be providing regular updates to commissioners over the next six months and will also be providing you with quarterly updates.

Direct Support to Schools

Each school has access to our Primary Mental Health Workers who support children, young people, parents, carers and professionals to identify and prevent emerging or mild mental health issues like depression and anxiety.

Our Primary Mental Health Workers also provide mental health awareness staff training and can arrange attachment training or set up bespoke sessions to meet your needs.

Contact the CAMHS OneStop to be put in touch with your school’s Primary Mental Health Worker on 0300 222 5755. They are your first point of contact if you are concerned about a child or young person.

Online Support Available with No Waiting
Children and young people between 11-19 years can log on to to receive online mental health counselling and well-being support. They can remain anonymous whilst accessing direct counselling, and/or browsing the site for self-help information and guidance.

To receive postcards to give to students please contact or call the CAMHS OneStop on 0300 222 5755.

If you would like to work more closely with us on our improvements or to understand more about our services please do get in touch at or contact the CAMHS OneStop on 0300 222 5755.