CQC rates our care as 'Good'

The Care Quality Commission (CQC) has upgraded our overall rating to ‘Good’ for the quality of mental health and learning disability care we provide.

The Care Quality Commission (CQC) has upgraded our overall rating  to ‘Good’ for the quality of mental health and learning disability care we provide.

Fiona Edwards, Chief Executive, said: “I am passionate about delivering excellent care for people in Surrey and North East Hampshire and I am delighted that the CQC has recognised our hard work over the past year to address areas it highlighted for improvement.

“Together our senior leaders, managers, and all of our staff have worked hard to embed the lessons we learn from incidents and improve the quality of care we provide.

“It is really encouraging to receive positive feedback from our inspectors about our good practice – such as our projects to improve people’s experiences, by reducing the use of restraint, and to improve the physical health of people with mental ill health and learning disabilities, by supporting better mouth care.

“It is really important to recognise our achievements in improving outcomes and experiences for people and their families. However we know we haven’t got everything right across all of our services and continue to work on improving upon these foundations and deliver excellent services for our communities.”

The decision to upgrade the Trust’s rating from Requires Improvement to Good follows an inspection in July 2017 which focused on the ‘well-led’ element of the CQC’s five inspection areas and looked specifically at the Trust’s leadership and governance arrangements. The Trust, which provides care and treatment to around 40,000 people across Surrey and North East Hampshire each year, is now rated good overall for caring, effective, responsive and well led.

A CQC inspection of the Trust 18 months ago, in March 2016, resulted in a ‘Requires Improvement’ rating due to the Trust board needing better oversight of incidents and complaints, and the overall quality of its residential care homes for people with a learning disability.

The latest report has been published at: http://www.cqc.org.uk/provider/RXX