About the service

Out of hours advice - a new out-of-hours phone line provides advice to parents who are struggling with behaviours or difficulties which could be related to neurodevelopmental need, such as autism or ADHD. It runs from 5pm until 11pm, seven days a week, 365 days a year. Call 0300 222 5755. 

We are about to begin a six month project in a small number of schools to test and co-design a radically transformed prototype service model which we believe will reach children and young people who need help earlier. This new approach will focus on their needs and how best to support them. It will, for the first time, introduce treatment offers into the neurodevelopment service. The project will allow us to test with school staff and parents the usefulness and efficacy of a new range of tools designed to help schools and communities, before we roll them out across the county. It will be led by Assistant Psychologists and Neurodevelopmental Community Therapists.


What it will offer

At the heart of this new approach is the development of a shared understanding of an individual’s needs and strengths and using these to identify what support strategies might be needed to meet those needs in the best way. 

Among the wide-ranging services will be advice and guidance for children and families (online and through consultation and liaison with professionals), advice, consultation and training for professionals, diagnostic assessment, medical intervention and treatment where required, risk management advice along with 1-1 and group sessions and family interventions. 

There will also be courses for parents and carers of children and young people with neurodevelopmental needs. Out-of-hours remote support will be provided via phone or online to avert emergency situations or crises.

Training for school staff on how to support children with ADHD within a school or other educational environment will provide staff with greater understanding of ADHD, along with tools to help them manage better and increase their self-confidence.

Most of these services can be delivered at home or school, in a local hub or clinic, in a range of local community settings including village halls, youth centres, church halls, schools or GP surgeries, or virtually (via telephone or computer). Neurodevelopmental therapists will become more visible in local communities.

Through using the new approach, the gathering of information will be based upon conversations and trying strategies for their effectiveness. Our plan is that support will be offered from the beginning and, where diagnosis is of particular importance, the information already gathered will allow the assessment process to feel less disjointed.

What’s new

We will work with children and young people on initiatives such as a ‘wellbeing passport’ that details their whole mental health history so they don’t need to repeat their story each time they talk to any of us. 

Requests for support can be made via schools as well as by families.

Coming soon

Later this year we plan to launch a neurodevelopmental hub which will act as a central point for specialist clinicians across the region. This hub will provide more intensive support and facilitate multi-agency working and risk management, along with consultation and advice to community and school-based workers. The hub (which will be both virtual and physical) will be staffed by multi-disciplinary teams of the most experienced practitioners such as psychiatrists, senior psychologists and nurses who will see children and young people with multiple or complex needs; these may be a mix of mental and physical health needs, and complex conditions. The hub will be accessed by professionals in the community so that their expertise can be brought into schools and homes.

We hope to produce a neurodevelopmental E-book. Working alongside our system partners to support the new neurodevelopment pathway, we have agreed in principle to develop a digital tool to enable parents and young people to capture the various strategies that may have been tried, and record what’s worked and what’s not been so successful. This will enable the family to build a history which they can share with professionals in the future if needed. We plan to co-design the E-book with parents and young people.

There will also be enhanced school support and parent/carer and young person support provided by Learning Space, Barnardo’s and National Autistic Society. Among the services on offer, these organisations will provide bespoke training for schools to help them support children living with neurodevelopmental issues.

We will also soon be producing a family-friendly animation film for children, young people and their families explaining how to access our range of services and outlining what to expect.