Visiting guidance for our inpatient wards, care homes, rehabilitation services, and all other 24/7 services

We know the huge positive impact that visiting makes to the well-being and the person-centred care of people and we know that lack of visitor access causes distress to people using services, their families, and carers. 

In principle, visitors will now be supported to see their loved ones within usual visiting hours, with no limit on the length of visiting times or location. However, each service assesses the risks posed by visiting, especially in light of new outbreaks of illnesses such as (and not limited to) Covid-19, flu and vomiting virus. Visits may be paused, or visitors may be asked to pay careful attention to Infection, Prevention and Control guidance.  


We are currently seeing a local rise in respiratory illnesses and cases of Norovirus, and we do therefore urge visitors to contact the relevant ward or care home for specific information on the local arrangements for visiting. They should also be clearly displayed at each ward /care home entrance.  


The following guidance applies at all times until further notice: 

  • Anyone feeling unwell, especially if showing any symptoms of Covid-19, must not visit.  
  • Where a face-to-face visit is not possible, due to the above, then virtual visits will be supported and facilitated 
  • All visitors must adhere to excellent hand hygiene before entering the ward/hospital/home 
  • Due to the rise in respiratory illnesses in the community, people using our services and visitors are being asked to wear a face mask during their appointment or visit. We will provide a face mask if necessary. 

Last edited: 6 February 2023