Coronavirus - mental health crisis support

Due to the pressures of dealing with the Coronavirus outbreak, please avoid visiting Accident and Emergency (A&E) departments to get help in a mental health crisis.​​​​​​​ 

For more information about how to access urgent medical care for Coronavirus or other physical health reasons, visit the NHS website.

Support available if you are in mental health crisis:

Although some of the way we are delivering services has changed due to the Coronavirus outbreak, there is still help available if you are in a mental health crisis.

Safe Havens

  • Our Safe Havens are open at their usual hours to offer support to anyone in a mental health crisis.
  • Safe Havens are following government guidelines on social distancing.
  • Please visit our Safe Havens page for more information about locations and opening times.
  • Community Connections Surrey are not currently holding face to face wellbeing support sessions at the Safe Havens, but all three Community Connections providers (Catalyst, Mary Frances Trust and Richmond Fellowship) are open for telephone advice and self-referral to support adults with a wide range of mental and emotional wellbeing issues. More information at

Virtual Safe Havens

To mark Carers Week 2020, the Safe Haven teams across Surrey are offering 'come and try it' sessions for their new virtual Safe Haven services.  

Between 5.00 pm and 6.00 pm each day this week (Monday to Friday) you can click on one of the below links to visit the virtual Safe Haven to see how it works.  This means that you will be familiar with it if you need to access the service in future when experiencing mental health or emotional wellbeing crisis.

The links and the schedule for the open days are below:

  • Monday 8th June between 5.00 pm and 6.00 pm Epsom Safe Haven: click here
  • Tuesday 9th June between 5.00 pm and 6.00 pm Guildford Safe Haven:  click here
  • Wednesday 10th June between 5.00 pm and 6.00 pm Redhill Safe Haven:  click here
  • Thursday 11th June between 5.00 pm and 6.00 pm Woking Safe Haven: click here
  • Friday 12th June between 5.00 pm and 6.00 pm Aldershot Safe Haven:  click here

What happens when I click the link?  

You will be taken to a ‘landing page’ for the Epsom Safe Haven where you will be able to test that your camera and microphone are working, after that you click ‘enter the waiting room’. When you enter the waiting room you will be met by one of the team – you will not be able to see others in the waiting room and they can’t see you. Your conversation will be private. The member of the team will give you a warm welcome and they will then ‘show you around’ and explain how the service works and answer any questions that you have.  

The virtual Safe Haven is usually open from 6.00 pm to 11.00 pm, 7 days of the week for those experiencing a crisis. Use the above links to access your nearest Safe Haven during the normal opening times. The service uses the NHS digital platform called ‘attend anywhere’, you can find out more about attend anywhere if you would like to here.  

Who will the virtual Safe Haven be particularly helpful for?

  • Adults who are experiencing mental health or emotional wellbeing crisis but are unable to visit their local safe haven in person 
  • Carers who may be unable to leave their cared for person alone to visit a local safe haven
  • People who may be self-isolating or shielding but may also be experiencing a mental health crisis
  • People in remote locations with transport challenges

What if I don't have digital access?

The Safe Haven services across Surrey are still open for in-person visits for people who are experiencing crisis.  You can find out more here.

You can contact the Surrey and Borders NHS Partnership Trust crisis helpline by phone: 0800 915 4644 or by SMS text: 07717 989 024 

You can contact SHOUT by SMS text on 85258

You can phone the Samaritans on 116 123 or by email    

You can download the Stay Alive app on Google play here: Stay ALive app download 

You can find out more about Mental Health and emotional wellbeing support in Surrey on the Healthy Surrey website

Mental Health Crisis Helpline

  • The Mental Health Crisis Helpline is a telephone service offering support to adults of all ages in Surrey and North East Hampshire who are experiencing a mental health crisis. 
  • Lines are open 24 hours, seven days a week.
  • You don’t need to book an appointment.
  • All calls are free of charge.
  • To call the Mental Health Crisis Helpline ring 0800 915 4644.
  • For more information, please visit our Mental Health Crisis Helpline page.

Easy Read crisis information


Download a leaflet or poster in EasyRead about the Mental Health Crisis Helpline:


Children and Young People's Crisis Services

  • CYP Havens - A virtual service over the phone is available every week day from 4pm - 8.30pm and weekends from 12pm - 6pm for young people to talk and access support. Please visit the CYP Haven website to check the latest contact details and information or download this document explaining how to use their virtual service.
  • Extended Hope - If you are over 11 years old, you can call our Extended Hope Service via the Emergency Duty Team on 01483 517898 between 5pm-11pm, 7 days a week. 
  • Adult Mental Health Crisis Line - Young people and their families can contact the Mental Health Crisis Line between 11pm and 9am, 7 days a week. To call please ring 0800 915 4644.
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