Coronavirus - mental health crisis support

Due to the pressures of dealing with the Coronavirus outbreak, please avoid visiting Accident and Emergency (A&E) departments to get help in a mental health crisis.​​​​​​​ 

For more information about how to access urgent medical care for Coronavirus or other physical health reasons, visit the NHS website.

Support available if you are in mental health crisis:

Although some of the way we are delivering services has changed due to the Coronavirus outbreak, there is still help available if you are in a mental health crisis.

Safe Havens

  • Our Safe Havens are open at their usual hours and seeing people in person to offer support to anyone in a mental health crisis. They are also offering a  virtual service (see Virtual Safe Havens below)
  • Safe Havens are following government guidelines on social distancing.
  • Please visit our Safe Havens page for more information about locations and opening times.
  • Community Connections Surrey are not currently holding face to face wellbeing support sessions at the Safe Havens, but all three Community Connections providers (Catalyst, Mary Frances Trust and Richmond Fellowship) are open for telephone advice and self-referral to support adults with a wide range of mental and emotional wellbeing issues. More information at www.communityconnectionssurrey.com.

Virtual Safe Havens

Each of our five Safe Havens is now offering people experiencing a mental health crisis access to an out of hours virtual service. This means people can receive expert guidance and support from mental health nurses and trained mental health practitioners at our Safe Havens without leaving home. All of the virtual Safe Havens are open from 6-11pm, seven days a week – the same hours as our Safe Haven sites. Our Aldershot Safe Haven is open longer at the weekends, from 12.30-11pm.

Guidance on accessing the virtual Safe Havens

The virtual service uses the NHS digital platform called ‘Attend Anywhere’. To access the service, you will need to use the Google Chrome Internet browser on Windows or Android devices and the Safari browser on Apple devices. 

To connect to the virtual service, simply go to the Safe Haven, listed below, that is closest to you and click on the link.

Epsom virtual Safe Haven, open 6-11pm: click here

Guildford virtual Safe Haven, open 6-11pm:  click here

Redhill virtual Safe Haven, open 6-11pm:  click here

Woking virtual Safe Haven, open 6-11pm: click here

Aldershot virtual Safe Haven, open 6-11pm Mon-Fri and 12.30-11pm at weekends:  click here

What happens next?

  • You will be taken to the landing page of the Safe Haven where you can test your camera and microphone are working
  • You will then be asked to 'click' to enter the Safe Haven's virtual waiting room. You cannot to see others here and they can't see you
  • Next, you will be asked to provide us with your contact details. This to ensure we can reach you if you are disconnected. Your conversation will be private and this information will be deleted after the call
  • You will be then be provided with information about the consultation you are about to join and asked to 'click' to start the call
  • A member of the Safe Haven team will great you and begin your consultation
  • If the Safe Haven team are busy, they may send you a message telling you how long the wait will be.

To further help people access the virtual Safe Havens, the Surrey Coalition of Disabled People has provided these more detailed guides:

Who will the virtual Safe Haven be particularly helpful for?

  • Adults experiencing a mental health or emotional wellbeing crisis who are unable to visit a Safe Haven
  • Carers who may be unable to leave the person they are supporting to visit a Safe Haven
  • People who are self-isolating or shielding and also experiencing a mental health crisis
  • People in remote locations with transport challenges

What if I don't have digital access?

The Safe Haven services across Surrey are still open for in-person visits for people who are experiencing crisis.  You can find out more here.

You can also:

  • call Surrey and Borders' Mental Health Crisis Helpline on: 0800 915 4644 or by SMS text: 07717 989 024 
  • contact SHOUT by SMS text on 85258
  • contact Samaritans on 116 123 or email them at jo@samaritans.org
  • download the Stay Alive app on Google play
  • go to the Healthy Surrey website for more information about Mental health and emotional wellbeing support in Surrey.

Mental Health Crisis Helpline

  • The Mental Health Crisis Helpline is a telephone service offering support to adults of all ages in Surrey and North East Hampshire who are experiencing a mental health crisis. 
  • Lines are open 24 hours, seven days a week.
  • You don’t need to book an appointment.
  • All calls are free of charge.
  • To call the Mental Health Crisis Helpline ring 0800 915 4644.
  • For more information, please visit our Mental Health Crisis Helpline page.

Easy Read crisis information

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Download a leaflet or poster in EasyRead about the Mental Health Crisis Helpline:

 

Children and Young People's Crisis Services

  • CYP Havens - A virtual service over the phone is available every week day from 4pm - 8.30pm and weekends from 12pm - 6pm for young people to talk and access support. Please visit the CYP Haven website to check the latest contact details and information or download this document explaining how to use their virtual service.
  • Extended Hope - If you are over 11 years old, you can call our Extended Hope Service via the Emergency Duty Team on 01483 517898 between 5pm-11pm, 7 days a week. Your call will be answered by one of our Triage Workers who will put you through to the appropriate service.
  •  Adult Mental Health Crisis Line - Young people and their families can contact the Mental Health Crisis Line between 11pm and 9am, 7 days a week. To call please ring 0800 915 4644.
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