Information for families and carers

For information about our services, please click here.

Confidentiality & Information sharing

We have a legal duty to keep information about you if you use our services. We may need to share information about people who access our services with relevant Mindsight Surrey CAMHS partners in order to provide care and advice. This will only take place if we have received permission and it is considered necessary.

All Mindsight Surrey CAMHS partners who receive information about you are also under a legal duty to keep it confidential.

Your rights

You have a right to see all the records we hold about you both on paper or by by computer, except for information that:

Has been provided about you by someone else if they haven't given permission for you to see it
Relates to criminal offences
Is being used to detect or prevent crime
Could cause physical or mental harm to you or someone else

Feedback

At Surrey and Borders Partnership NHS Foundation Trust, we are committed to providing the best possible experience for the people who use our services, their carers and families, our staff and our other stakeholders (e.g. GPs, Commissioners etc).

Your views matter and the feedback you provide about your experience with us is a really important way of helping us to improve our services.

Please complete one of the short surveys below. Select the survey that applies to your most recent contact with us.

We are not able to identify you from your survey responses - they are completed on an anonymous basis. Please don’t add any personal information that could identify you or a member of our staff in any of the free text boxes.

If you would prefer to speak to someone directly about your experience with us, please contact our PALS team: