Contact Details

Between 57-59 Worplesdon Road,
Surrey GU2 9RS,
United Kingdom

Telephone: 01483 517 190

Fax: 01483 564 925

Opening Times

Monday - Friday 9am-5pm (excluding bank holidays)

Contact Names

Service Manager: Laura Craggs

Team Manager: Emma Mapes

Out of Hours Contact

Extended Hope: ​​​​01483 517898

Telephone advice and support for children, young people and families.

Ask to be put through to Extended Hope. Lines are open 5pm-11pm.


Mental Health Crisis Helpline: 0800 915 4644

SMS texting for people with speech or hearing difficulties: 07717 989 024

Next Generation Text Service App or Textphone users ( 18001 0800 915 4644

Lines are open 24 hours a day, 365 days a year.

Service Description

Areas Covered

  • Elmbridge
  • Epsom and Ewell
  • Guildford
  • Mole Valley
  • Reigate and Banstead
  • Runnymede
  • Spelthorne
  • Surrey Heath
  • Tandridge
  • Waverley
  • Woking

Referral Process

For all referrals to the Hope Service please see link below:

How to make a referral

Referral Criteria

The young person:

•    Is aged 11-18 years.
•    Has significant mental health, emotional, behavioural, social and educational difficulties which are likely to lead to family or placement breakdown.
•    Is an active case in Tier 3 CAMHS or Surrey Children’s Services, with a designated CAMHS consultant or case holding social worker.
•    Is currently in Tier 4/ or Out of County provision with a plan to return to their community in Surrey.
•    Has presented as a psychiatric emergency requiring assessment for Tier 4 admission.
•    Has had access to other appropriate services such as 3Cs, Family Support Service, before being referred to Hope.

For more information see

To contact the service email:

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NB: Map points may not be 100% accurate and are for general reference only. Please contact the service directly if you require directions.