Contact Details

Woodside Lodge,
West Park Road,
Surrey KT19 8PB,
United Kingdom

Telephone: 01372 203 404

Opening Times

Monday-Friday 9am-5pm (excluding bank holidays)

Contact Names

Service Manager: Laura Craggs

Team Manager : Lauren Taylor


Out of Hours Contact

Extended Hope: ​​​​01483 517898

Telephone advice and support for children, young people and families.

Ask to be put through to Extended Hope. Lines are open 5pm-11pm.


Mental Health Crisis Helpline: 0800 915 4644

SMS texting for people with speech or hearing difficulties: 07717 989 024

Next Generation Text Service App or Textphone users ( 18001 0800 915 4644

Lines are open 24 hours a day, 365 days a year.

Service Description

Areas Covered

  • Elmbridge
  • Epsom and Ewell
  • Guildford
  • Mole Valley
  • Reigate and Banstead
  • Runnymede
  • Spelthorne
  • Surrey Heath
  • Tandridge
  • Waverley
  • Woking

Referral Process

For all referrals to the Hope Service please see link below:

How to make a referral



Referral Criteria

The young person:

•    Is aged 11-18 years.
•    Has significant mental health, emotional, behavioural, social and educational difficulties which are likely to lead to family or placement breakdown.
•    Is an active case in Tier 3 CAMHS or Surrey Children’s Services, with a designated CAMHS consultant or case holding social worker.
•    Is currently in Tier 4/ or Out of County provision with a plan to return to their community in Surrey.
•    Has presented as a psychiatric emergency requiring assessment for Tier 4 admission.
•    Has had access to other appropriate services such as 3Cs, Family Support Service, before being referred to Hope.

For more information see

To contact the service email:

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NB: Map points may not be 100% accurate and are for general reference only. Please contact the service directly if you require directions.

Disabled Access

Find out about the disabled access at this site and plan your visit in advance.

DisabledGo Accessibility Information