Contact Details

Step by Step,
36 Crimea Road,
Hampshire GU11 1UD,
United Kingdom

Telephone: 01252 346120

Opening Times

Monday- Friday 9am-7pm

Contact Names

Service Manager : Paul Harris

Service Description

No matter how Step by Step are working with young people, whether they’re moving into a Foyer or Supported Lodgings placement, meeting with a Talent Coach, or seeing one of our Counsellors, our aim is consistent: to empower young people to move forward with their lives in a positive way.

Step by Step offers 6-8 counselling sessions for 11-25 year olds living in south west Surrey

Our Counsellors are trained and experienced in working with many different issues including stress, anxiety, depression, panic attacks, bullying, bereavement, low self-esteem, low self-confidence, friendship/relationship issues, self harm, eating disorders, feelings of not fitting in, exam worries and socialisation. 

For additional information please click here or email

Areas Covered

  • Guildford
  • Hart
  • Reigate and Banstead
  • Rushmoor
  • Surrey Heath
  • Waverley
  • Woking

Referral Process

We only accept referrals from health, social care and education professionals.

To make a referral:

  • Use our secure portal
  • Call CAMHS Single Point of Access: 0300 222 5755 (8am-8pm Monday to Friday, 9am -12pm Saturday)
  • Write to us: CAMHS Single Point of Access, First Floor Dominion House, Woodbridge Road, Guildford, Surrey GU1 4PU

Social workers from the below teams should make referrals through CAMHS social work referral pathway:

  • Assessment
  • Child in Need
  • Child Protection
  • Children with Disabilities

Referral Criteria

Young people aged between 11-25, living in south west Surrey can access the service. 

Young people who are having a hard time, struggling to cope or feeling stressed, anxious or down could benefit from counselling support.

Waiting Times

Initial appointments are offered within 4 weeks. Following this, wait times are approximately 8 weeks 

View larger map

NB: Map points may not be 100% accurate and are for general reference only. Please contact the service directly if you require directions.