Staff Resilience Hub

Welcome to our Staff Resilience Hub 

Many of us have faced significant stresses during the pandemic: from increased work pressures to worries about the health and wellbeing of friends, family or even our own.

Our new Staff Resilience Hub is here to help you access free, confidential and anonymous wellbeing support during these uncertain times. This virtual resource is for all staff and volunteers working in Surrey and NE Hants health and social care, including third sector and voluntary partners.

Whether you’re feeling low, overwhelmed or need support for a specific issue, you’ll find below a range of resources and services you can access quickly and easily without having to see your GP first. You can also pre-register for our programme of online wellbeing workshops, which is led by NHS mental health services and launching in early 2021.

If you aren’t sure which service is best for you then please get in touch by completing this form or emailing us at so we can help you.

If you need urgent mental health support and advice (open 24 hours) 

  • Call the Surrey and NE Hants Mental Health Crisis Helpline for local support and services: 0800 915 4644 
  • Call Samaritans: 116 123
  • Text 'SHOUT' to 85258

NHS Staff Support Services

  • Call the NHS Staff Support Line: 0800 069 6222 (7am – 11pm)
  • Text FRONTLINE to 85258 (24 hours)

Always dial 999 in an emergency

Sign up for a 1:1 session

We offer a limited number of one-off wellbeing sessions for staff with a higher level of need or who may require support to navigate the Hub.  

During this confidential 1:1 wellbeing session we can: 

  • Offer you a space to talk and help you develop a wellbeing plan to increase awareness and promote self-care.
  • Think about the relevant resources available within your own organisation such as occupational health, spiritual support and Employee Assistance Programme to access counselling or a helpline (if available)
  • Support you to make an onward referral for practical or emotional support, including psychological therapy.

Register online for a 1:1 session (this is completely confidential)

We also accept requests on your behalf from your organisation or your GP with your consent. 

Please note we are not an urgent service. We will aim to respond to your request within two working days. However, during this busy time this may take up to five days.

Sign up for a virtual workshop

Learning can build mental health resilience through greater awareness and understanding of the things you can proactively do for yourself and others. 

Our team of NHS mental health professionals at Surrey and Borders Partnership have developed a suite of live and recorded virtual workshops for you to access.

Details are given below. If you wish to find out more, please email and a member of our team will get in touch with you.


1.   Pre-recorded workshops

These cover a range of topics including:

  • Signs of stress, burnout and coping skills during Covid-19

Understand what stress is, how it affects us and how to improve resilience by reducing our stress response and improving our self-care skills.

  • Developing resilience through self compassion

Compassionate thinking can foster resilience and understanding in us and our teams. 

  • Teams working under high pressure

Understand the importance of team awareness, communication, connection, and psychological safety when working during times of uncertainty.

  • Remote working

Exploring your adjustment to new ways of working, understanding the importance of forming new healthy behaviours and maintaining connections with your teams and colleagues.

  • Loneliness and disconnection

Exploring why we experience loneliness and disconnection and what we can do to foster ways to meet our evolutionary need to belong and be with other people; even when it is not possible to do so face to face. 

Register online - for myself


2.   Live workshops

We offer a range of live workshops for individuals or teams who are experiencing a significant impact on their day to day work/ emotional wellbeing.

These sessions will each explore on of eight themes:

  1. Leading with compassion
  2. Loneliness and disconnection
  3. Loss , grief and bereavement
  4. Moral injury
  5. Remote working
  6. Self-care for leaders
  7. Stress and coping
  8. Teams working under high pressure

For further details and available dates, please click on the links below to express your interest in taking part.

Register online - for myself

How to book for your team:

If you wish to book a live workshop for your team, each person needs to register individually via the above link.

Or, you can request a bespoke session for your team. More details below.

3.   'Train the Trainer' workshops

These workshops are for wellbeing leads/ champions, mental health first aiders or organisational leads seeking to deliver wellbeing workshops within their organisation and to sustain support workforce wellbeing and resilience.   

Register online - for myself

4.    Bespoke workshops

We offer a very limited number of bespoke workshops to teams who would like support for their whole team around a specific theme.

Thes workshops take the form of a reflective session on a given topic perhaps following a serious incident or having a large number of staff adversely affected by the pandemic.

Request online - for my team 


Self Help Resources and Information

In times of stress it can be so hard to prioritise your wellbeing. We often overlook (or don’t find the time for) getting the basics right: sleeping well, moving well and eating well which are all vital to staying fit and healthy.

If your working environment has changed, this may have caused additional stress. Information on working well from home can help you make physical, behavioural, and environmental adaptions to reduce some of these difficulties.

Self help resources can help you to focus on your self care and basic needs to balance your wellbeing and build resilience.

Self care practices including mindfulness, grounding, soothing and breathing techniques can also be effective.

  • Surrey Virtual Wellbeing Hub offers access to a range of free online events and services to help you connect with others and learn new skills. These include yoga, pilates and wellness groups as well as information on spiritual support and local faith groups.
  • The Healthy Surrey website has access to a range of useful information, resources, apps, training and other links all aimed at supporting NHS, Care and other public and third sector staff during coronavirus.
  • The self care pages of the Frimley Health and Care website are the go-to source for residents of NE Hants, Farnham and Surrey Heath and include a range of useful information.
  • Visit the Surrey and Borders Partnership Health Apps Library
  • If you work for the NHS, the Our NHS People website has a wealth of resources for all staff and specifically for managers including helplines, online guides, videos and even coaching available.

Talking therapy for common mental health concerns

Talking Therapy Surrey (Improving Access to Psychological Therapies) is a free NHS service which, in our area, treats people aged 17  years and over with common mental health problems.


Treatment and support is available for a range of conditions including low mood, anxiety, panic attacks, depression, obsessive compulsive disorder, phobias, post traumatic stress and bereavement.

This is provided through short courses of counselling; Cognitive Behavioural Therapy; workshops and courses (e.g. managing emotions, worries, depression); group therapy; and guided self-help materials.

Changes due to Coronavirus

Local talking therapy services are available online by audio and video call, by telephone and in-person where appropriate.

Referrals for health and care workers are also being fast tracked wherever possible. 

Services in Surrey and North East Hampshire

There is a choice of organisations offering IAPT talking therapies in Surrey and single provider for NE Hants and Farnham.

You can contact them directly to refer yourself for support, without having to see your GP first. They will aim to contact you within three days of a referral to arrange an appointment.

Information for each provider is also available on the Healthy Surrey website.

Drug and alcohol support

Research has found that as many as 1 in 5 of us were drinking more alcohol than usual during lockdown.

If you have noticed that you are drinking more, and want to cut back or stop, or want help with problematic drug use then confidential support is available.

Here is a summary of key local resources available:


  • If you're worried about your drink or drug use call the Surrey Drug and Alcohol Care free 24 hour helpline: 0808 802 5000
  • Take the Drink Coach alcohol test to check your drinking levels and be directed towards local services that could help you
  • Refer yourself directly to i-access Drug and Alcohol service which treats and supports people in Surrey who want help with their problematic drug use or drinking. Here you can access a course of up to six telephone treatment sessions with an NHS alcohol advisor to help you cut back on drinking.


  • Inclusion Recovery Hants is the drug and alchohol service for people of all ages in Hampshire. If you are concerned and seeking advice or support then please call: 0300 124 0103, or use the online referral form.
  • The website also has a range of recommended resources and apps for online alcohol support. 

Money support and advice

Money worries can be overwhelming and affect your emotional, physical and mental health.

Whether you need to access the right benefits, debt advice, or access to employment support, there is help available.


Domestic abuse support

During the pandemic there has been an increase in reported domestic abuse.

If you are frightened, hurt or if you are feeling controlled by a partner, ex-partner or family member, reach out and speak to someone trained to provide you with emotional and the practical support that you and your family need to stay safe. 

If you are noticing that you might be abusive and controlling within your relationship; you can access help and support to address this.  


  • Visit the Surrey Against Domestic Abuse webpage for further information and support
  • Call the Surrey Domestic Abuse Helpline on 01483 776 822. Lines are open 9am to 9pm, 7 days a week.


  • Visit the Hampshire Domestic Abuse Service website which includes details of a virtual drop-in service.
  • Call the Hampshire Domestic Abuse Advice Line on 03300 165 112. Lines are open 9.30am - 8pm, Monday - Friday (access to refuge is available 24/7 if required).

Always dial 999 if you are in immediate danger or if in an emergency.


Bereavement support

During the pandemic you may have been significantly affected by the death of a loved one, friend, colleague or person you care or support and yet been unable to grieve as you normally would.

Grief and bereavement affects everyone in different ways and if you are struggling emotionally and need support, there is a range of help available:


  • The NHS website has information on specialist support services for grief and bereavment including: Cruse Bereavement UK, The National Bereavement Partnership, The Good Grief Trust and Sudden.
  • The NHS Bereavement Support Line is available on 0300 303 4434 (open 8am-8pm, 7 days a week) to offer confidential support for loss experienced at work .


  • Local NHS Talking Therapy services for Surrey and NE Hants are also offering bereavement counselling during the pandemic.
  • Cruse UK also offer a number of support sessions in Surrey.

More information on psychological support for you or your family in Surrey and NE Hants is available on the Healthy Surrey website.

Get urgent help

If you feel you need urgent - same day - help for your mental health, we have a number of services offering free and confidential support.

Below is a summary of key services. Full details can be found at 


  1. Mental Health Crisis Helpline: 0800 915 4644 

This freephone helpline supports Surrey and North East Hampshire residents 24 hours a day. Your call will be answered by a trained call handler who will help you access the support you may need. This may involve speaking to a qualified mental health practitioner. They may also connect you with other mental health services for further assessment, treatment or support. 

Accessiblity for people with speech or hearing difficulties:


  1. Evening and weekend Safe Haven drop-ins

Safe Havens offer in-person evening and weekend and are open 365 days of the year.

There are five locations across Surrey and North East Hampshire which can be accessed on a drop-in basis without an appointment.

For addresses and opening times go to; 


  1. Virtual Safe Havens 

During coronavirus, the Safe Haven is also running a virtual service which can be accessed from home. This has been created especially for those who are unable to leave home during the pandemic. To access the online service click on the above Safe Haven link and scroll down to 'virtual safe havens'.


In an emergency
If you or someone else is in a life-threatening situation then ring 999 immediately.


Request a follow-up after your contact with a crisis service

If you would like our Staff Resilience Hub team to arrange a follow-up with you after you have accessed one of the crisis services, to make sure you accessed the help you need, please complete our online mental health crisis service follow-up form. 

Please note this is not an urgent care service. If you are experiencing a mental health crisis please call 0800 915 4644 to access support or dial 999 in an emergency.​

Thank you for visiting the Staff Resilience Hub

for Surrey and North East Hampshire

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