Accessibility Statement for Surrey and Borders Partnership NHS Foundation Trust

Surrey and Borders Partnership NHS Foundation Trust is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

This accessibility statement applies to the Surrey and Borders NHS Foundation Trust website ( It also applies to the following three microsites that sit beneath this domain.

Compliance Status

This website and microsites are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

We are involved in a major programme of work to significantly improve the accessibility of our website and microsites. We are now using Silktide – an autonomous tool - that scans our website for content and accessibility issues, and are running weekly audits to help us to identify and correct problems.

When using our website and microsite, you should be able to:

  • Change colour contrast levels and text size using the ‘accessibility tools’ toolbar at the bottom of each page
  • Navigate most of the website using a keyboard

AbilityNet has advice on making your device easier to use if you have a disability.

Non-compliance with accessibility regulations

  • Some web pages are poorly structured and there is inconsistent use of headings. This fails WCAG 2.4.6 success criterion (Headings and Labels). This will be corrected by 28 June 2024. 


  • We have a high number of old documents that are in PDF and Microsoft Word DOC format that either need to be made accessible or removed from the websites.  The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. We have begun reviewing all PDFs and will make sure that all PDFs published later than 23 September 2018 on our website are accessible by 30 June 2024.

Website functionality

There is limited website functionality on our sites. This means that:

  • You can zoom in up to 200 per cent without the text spilling off the page but the website should offer a 400 per cent zoom
  • You can only navigate some of the site using speech recognition software 
  • You can only read some of the website using a screen reader 
  • You can only read some of the website on devices without a screen, like a Braille computer 

We are actively investigating whether it is more financially prudent to invest in a major upgrade of our existing website (and microsites) or whether we should be funding the design of a new website (and microsites). We will provide an update here at the start of 2024.

Preparation of this accessibility statement

This statement was prepared on 28 February 2024. It was last reviewed on 28 February 2024 and will be reviewed again 28 June 2024.

The statement was prepared following an audit of the website using Silktide and engagement with our web developer. The website is tested weekly using Silktide.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email: If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).