Accessibility Statement for Surrey and Borders Partnership NHS Foundation Trust

Surrey and Borders Partnership NHS Foundation Trust is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

This accessibility statement applies to the Surrey and Borders NHS Foundation Trust website (www.sabp.nhs.uk/). It also applies to the following three microsites that sit beneath this domain.

When using our website and microsite, you should be able to:

  • Change colour contrast levels and text size using the ‘accessibility tools’ toolbar at the bottom of each page
  • Navigate most of the website using a keyboard
  • Zoom in up to 400% without the text spilling off the screen
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.

Compliance Status

This website and microsites are partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

PDFs

Some of our documents are not accessible. For example, some documents are incorrectly structured, making it difficult for assistive technologies to read and navigate the content. This fails WCAG 2.2 success criterion (1.3.1 Info and Relationships). The default language is not set in some documents (This fails Language of Page 3.1.1) and some page titles are missing (This fails 2.4.2 Page Titles). We know that in some documents, there are tables which are not correctly marked up, so they are not picked up properly by assistive technology (This fails 1.3.1 Tables), and some imagery is missing alternative text (This fails 1.1.1 Non-Text Content).

Some of our PDFs are essential to providing our services. For example, we have PDF leaflets with information on how people can access our services, Policies and Board Paper PDFs, and forms published as Word documents.

What we're doing to improve accessibility

Our priority is to review all PDF documents that are essential for our services. This includes PDF leaflets with information on how people can access our services. We are also prioritising Policies and Board Paper PDFs, and forms published as Word documents. To help us we use Silktide – an autonomous tool - that scans our website for content and accessibility issues, and we run weekly audits to help us identify and correct problems.

Planned work:

  • Leaflets: We are in the process of converting our leaflets to accessible web pages and plan to make sure this is completed by March 2025. These leaflets will also continue to be offered in a PDF format for people who would find that helpful.
  • We have a high number of old documents that are in PDF and Microsoft Word DOC format that either need to be made accessible or removed from the websites. We are reviewing the usage of these documents and will provide an update by 30 March 2025.

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. We are reviewing all PDFs published later than 23 September 2018 on our website. Please contact us at communications@sabp.nhs.uk if you need any of the information on our website to be provided in a different format. 

Preparation of this accessibility statement

This statement was prepared on 3 December 2024. It was last reviewed on 3 December 2024 and will be reviewed again on 30 March 2025.

The statement was prepared following an audit of the website using Silktide and engagement with our web developer. 

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email: communications@sabp.nhs.uk. If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email: communications@sabp.nhs.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).