Accessibility Statement for Surrey and Borders Partnership NHS Foundation Trust

Surrey and Borders Partnership NHS Foundation Trust is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

We use a tool called Silktide to scan our website for accessibility issues and run regular audits to help identify and fix problems.

This accessibility statement applies to the Surrey and Borders NHS Foundation Trust website (www.sabp.nhs.uk/). It also applies to the following three microsites that sit beneath this domain.

When using our website and microsite, you should be able to:

  • Change colour contrast levels and text size using the ‘accessibility tools’ toolbar at the bottom of each page
  • Navigate most of the website using a keyboard
  • Zoom in up to 400% without the text spilling off the screen
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.

Compliance Status

This website and microsites are partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

PDFs

Some of our documents are not accessible. For example, some documents are incorrectly structured, making it difficult for assistive technologies to read and navigate the content. This fails WCAG 2.2 success criterion (1.3.1 Info and Relationships). The default language is not set in some documents (This fails Language of Page 3.1.1) and some page titles are missing (This fails 2.4.2 Page Titles). We know that in some documents, there are tables which are not correctly marked up, so they are not picked up properly by assistive technology (This fails 1.3.1 Tables), and some imagery is missing alternative text (This fails 1.1.1 Non-Text Content).

Some of our PDFs are essential to providing our services. For example, we have PDF leaflets with information on how people can access our services, Policies and Board Paper PDFs, and forms published as Word documents.

What we’re doing to improve the accessibility of PDFs

We are reviewing and prioritising the accessibility of our PDF documents based on how they are used.

Our analysis shows that only a small proportion of documents are regularly downloaded or accessed by users. We are prioritising accessibility updates for documents that are:

• Frequently downloaded

• Essential to understanding or accessing our services

• Actively promoted to the public

We currently have over 1,000 PDF documents on our website. Updating all of these to meet accessibility requirements would take significant time and resource. Our review has shown that many of these documents are not accessed by users and are not essential to providing services.

Because of this, we have assessed that it would be a disproportionate burden to update all documents. Instead, we are focusing our efforts on those that are most relevant to our users and most likely to support access to care or information.

We will continue to monitor usage and ensure that our most relevant and widely used PDFs meet accessibility standards.

Some older documents may also fall outside the scope of the accessibility regulations. For example, we are not required to fix PDFs or other documents published before 23 September 2018 if they are not essential for providing our services. However, we are reviewing all documents published after this date and taking action where needed. 

If you need any information on our website in a different format (such as large print, easy read, audio or braille), please contact us by emailing communications@sabp.nhs.uk

Preparation of this accessibility statement

This statement was prepared on 13 June 2025. It was last reviewed on 13 June 2025 and will be reviewed again on 30 March 2026.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email communications@sabp.nhs.uk. If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email communications@sabp.nhs.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).