Accessibility Statement for Surrey and Borders Partnership NHS Foundation Trust

Surrey and Borders Partnership NHS Foundation Trust is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

This accessibility statement applies to the Surrey and Borders NHS Foundation Trust website ( It also applies to the following three microsites that sit beneath this domain.

Compliance Status

This website and microsites are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

We are involved in a major programme of work to significantly improve the accessibility of our website and microsites. We are now using Silktide – an autonomous tool - that scans our website for content and accessibility issues, and are running weekly audits to help us to identify and correct problems.

When using our website and microsite, you should be able to:

  • Change colour contrast levels and text size using the ‘accessibility tools’ toolbar at the bottom of each page
  • Navigate most of the website using a keyboard
  • Zoom in up to 400% without the text spilling off the screen
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.

Non-compliance with accessibility regulations


  • We have a high number of old documents that are in PDF and Microsoft Word DOC format that either need to be made accessible or removed from the websites.  The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. We are reviewing all PDFs published later than 23 September 2018 on our website. Our aim is to make these pdfs accessible and will provide an update on 31 July 2024. If you need to request a pdf in an accessible format. Please contact us at

Website functionality

We are actively investigating whether it is more financially prudent to invest in a major upgrade of our existing website (and microsites) or whether we should be funding the design of a new website (and microsites). We will provide an update here by 30 September 2024.

Preparation of this accessibility statement

This statement was prepared on 21 June 2024. It was last reviewed on 21 June 2024 and will be reviewed again on 31 July 2024.

The statement was prepared following an audit of the website using Silktide and engagement with our web developer. The website is tested weekly using Silktide.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email: If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).