Policies A to Z

The complaints and patient advice and liaison (PALS) policy aims to ensure complaints are dealt with efficiently, treated with respect, properly investigated, treated fairly, receive a timely response

This policy gives guidance to all Trust staff who are involved in the appointment and management of contractors to reduce the risk of harm to themselves, to others and to the environment.

Reducing fraud, bribery and corruption. Produced by local counter fraud specialist in line with NHS Protect guidance

The Care Programme Approach CPA policy sets clear expectations for care and support

This policy outlines good practice and identifies the responsibilities of staff and our Trust in terms of current data protection legislative and records management requirements.

To ensure delegated duties are adhered to including duties under the Mental Health Act 1983

To ensure that the data held within our datacentres and our networked file servers has its integrity and availability retained in supporting business operations. To assist our Trust’s forensic readiness position in protecting us, our staff and users of our services through the availability of reliable digital evidence gathered from the networked file servers; which are within the scope of this Policy.

This policy describes the fair, effective and consistent arrangements that exist for dealing with concerns on the conduct of staff. It also gives guidance about disciplinary procedures.

Supporting victims of domestic abuse and raising awareness of domestic abuse. Managing employees who are perpetrators of domestic violence

Policy advising how clinical and non-clinical staff should dress for work to maintain safety and professionalism when not wearing a uniform.

Guidance on the legislation and clinical assessment for electro convulsive therapy ECT

This policy describes emergency preparedness resilience and response EPRR and business continuity management for major incident plans / planning in line with Civil Contingencies Act. This relates to the Trust's preparedness for, response to, and recovery from, a major incident, business continuity incident and critical incident as described in the NHS England Framework.

To ensure all clinical staff are aware of action to take when people who use services do not engage with treatment and care.

To ensure therapeutic engagement between clinical staff and people who use our services for supportive observation to reduce risk of harm