Getting help in a crisis

Please visit our mental health crisis support page for details of services available.

Trust Headquarters

Surrey and Borders Partnership NHS Foundation Trust
18 Mole Business Park
Leatherhead
Surrey KT22 7AD

Tel: 0300 5555 222
SMS text: 07786 202 545 (messages are responded to during office hours only)

 

Contacting one of our services

Contact details for individual services across the Trust can be found by visiting our services section.

PALS

As someone who uses our services, a relative or carer of someone who does, or a member of the public, you may need to turn to someone for information, help, advice and support.

We are committed to listening to people to help improve services. Our PALS team works with you to resolve any concerns you may have and resolve complaints to your satisfaction.

PALS aim to:

  • Advise and support people who use our services, their families and carers about mental health and learning disability issues
  • Provide information on local health services and national health initiatives, including self-help groups or carer support groups.
  • Listen to your concerns, suggestions, queries and comments which will help us to review existing services and develop new initiatives
  • Help sort out problems quickly on your behalf. This could include supporting you to make a formal complaint or putting you in touch with an independent support service if you wish.

Download a copy of our PALS leaflet. An easy read version is also available.

Contact the team

Please send an email to rxx.palsandcomplaintssabp@nhs.net and one of the team will get back to you. You can also call us using the telephone numbers below:

You can also send us an SMS text on 07786 202 545 (messages are responded to during office hours only).

We operate from 9am to 5pm, Monday to Friday and will respond to your query within 24 hours.

We acknowledge complaints within three working days. Read more about our process for complaints.

Confidentiality

If you speak to PALS on behalf of a friend or relative, we will need to seek their permission to share confidential information, unless the enquiry is of a general nature about how services are delivered. Confidentiality is respected at all times about the use and reporting of PALS information.

 

Compliments

If you would like to send us a compliment about our services, please contact:

PALS and Complaints Manager
18 Mole Business Park
Leatherhead
Surrey KT22 7AD

Email rxx.palsandcomplaintssabp@nhs.net

SMS text 07786 202 545 (messages are responded to during office hours only)

 

Press Office

During normal office hours please contact the press office on 013722 16010. Out-of-hours, the on-duty press officer can be contacted via the Trust switchboard on 0300 5555 222, 24 hours a day.

Textphone service

You can access our Textphone service for people who are deaf or hard of hearing by calling: 020 8964 6326 or using the online application below.

This service utilises HTML5 and therefore should you encounter any issues please check that you are using an up to date web browser.

STEP 1: Click dial_out.gif then select the service you require.

STEP 2: Wait a few moments for one of our team to answer. Enter your enquiry.
STEP 3: When you are ready to hang up click on the button that looks like this hang_up.gif.

 

You can also access this service by downloading a mobile app for Android or iPhone platforms.

How to Make a Complaint