Visiting people staying in our inpatient wards and care homes
Visiting people in our inpatient wards and care homes plays an important role in supporting their mental health and wellbeing. This page provides key visiting information you may find helpful, but if you have any specific questions, please ask a member of staff.
There may be exceptional circumstances when visiting could pose a risk to the health, safety, or welfare of people using the service, our staff, or others. In these circumstances, we will do all we can to provide alternative arrangements. We will do this together with the person using our service and their family, friends, or advocates, where appropriate. We will assess any restrictions regularly and when the circumstances change, we will remove them as soon as possible, and keep visitors informed of the changes.
Visiting our inpatient services
Our adult inpatient services provide a place of safety where specialist teams can offer the care that best meets the needs of each person.
Three of our inpatient services – The Meadows, Victoria Ward and New Spenser Ward – specialise in treating older age adults; the rest provide services for 18–64-year-olds.
Visiting times are:
- Monday to Friday: 4.00pm to 8.00pm
- Saturday and Sunday: 2.00pm to 8.00pm.
All visitors should call the ward before visiting to book a visiting slot. We ask that visitors do not come onto the wards during the evening mealtime, which is between 5.00pm and 6.00pm.
Children and young people under the age of 18 are not allowed onto the main ward area. If you wish to arrange for children to visit, please speak to a member of staff so they can book the family room for you.
There is no visitor parking available onsite.
Download directions to Farnham Road Hospital using Google maps.
Visiting times are:
- Monday to Friday: 2.00pm to 5.00pm
- Saturday and Sunday: 11.00am to 5.00pm.
We ask that visitors do not come onto the ward during mealtimes, which are between 12 midday and 1.00pm and between 5.00pm and 6.30pm.
Visitors do not need to call the ward before visiting unless they intend to visit outside of regular visiting hours. If you would like to visit outside of regular visiting hours, please call the ward beforehand and we will try to accommodate your request.
Children and young people under the age of 18 are not allowed onto the main ward areas. If you wish to arrange for children to visit, please speak to a member of staff so they can book the family room for you.
Reception staff do not work at weekends; therefore, weekend visitors should press the bell for the ward they are visiting – Primrose, Bluebell 1 or Bluebell 2.
There is free parking available onsite for visitors.
Visiting times are:
- Monday to Friday: 3.00pm to 8.00pm
- Saturday and Sunday: 10.00am to 8.00pm.
We ask that visitors do not come onto the ward during mealtimes, which are between 12 midday and 1.00pm and between 5.00pm and 6.00pm.
Visitors do not need to call the ward before visiting unless they intend to visit outside of regular visiting hours. If you would like to visit outside of regular visiting hours, please call the ward beforehand and we will try to accommodate your request.
There is general pay and display car parking for visitors at St. Peter’s Hospital. The nearest car park is Hazel car park which is a short walk to New Spenser Ward.
Visiting our care homes and inpatient services for people with learning disabilities
For people with learning disabilities, we provide residential care homes and residential care homes with nursing. We also provide an inpatient service for people with learning disabilities who are in a mental health crisis, and this service is called The Deacon Unit.
We offer a flexible approach for families or friends visiting someone who is living in one of our care homes or staying at The Deacon Unit. Whilst allowing flexibility around visiting, we do have processes in place and carry out risk assessments when necessary to ensure the safety and safeguarding of the people we care for and for those visiting. Our staff are familiar with the families and friends of those living in our residential care homes and residential care homes with nursing.
Whether or not children are permitted is risk assessed on an individual basis according to the home being visited and whether this would be appropriate or not. Should you wish to bring a child and they are not already known to us as a member of family or a friend, then you are advised to inform us of this request in advance.
Visiting days are Monday to Sunday. Free parking is available for visitors on site.
Visiting days are Monday to Sunday. Free parking is available for visitors next to the site.
Visiting days are Monday to Sunday. Free parking is available for visitors on site.
Visiting days are Monday to Sunday. Free parking is available onsite for visitors. Visitors are permitted, provided the person they are visiting would like to see them.
Children are not permitted to attend The Deacon Unit. If a child's parent is staying at The Deacon Unit and they both wish to see each other, please discuss this with staff in advance so appropriate arrangements can be made, if possible.
Visiting The Retreat (Crisis House), Knaphill
Visiting times:
- Monday to Sunday, 10am until 8pm
If visitors need to visit outside of the scheduled times, alternative arrangements can be made by contacting the service manager in advance. Visitors may spend time with our guests in communal spaces, including lounges, the quiet room, kitchen, and gardens. Children are welcome but must be supervised by an adult at all times. Visitors are expected to respect the environment and other guests.
Lift access is available to the first floor for anyone with restricted mobility.
Free parking is available on site for visitors.