Contact Details

28 Upper High Street,
KT17 4QJ,
United Kingdom

Telephone: 0300 330 2043 - Please note that this telephone line is not manned. Voicemail notifications will be responded to as soon as possible.


Opening Times

Monday-Friday, 9am-5pm

Please note that we are not an emergency service. If you or a patient urgently needs to talk to someone regarding mental health concerns please refer to the Crisis support information below.

Contact Names

Service Manager: Helen Milward

Service Description

AFLoaT provides high quality care for women or birthing people who experience moderate to severe mental health difficulties as a result of fear, trauma or loss related to the maternity experience. AFLoaT is a psychologically led service which encompasses Surrey Heartlands ICS, available in North West Surrey, Guildford and Waverley, Surrey Downs and East Surrey and 4 maternity units (St Peter’s, Royal Surrey County, Epsom and East Surrey Hospitals).

Working as a small multi-professional team we will provide holistic care that draws on the skills and interventions provided by specialist clinicians within the AFloaT service. AFLoaT will provide a range of advice, support, treatment and care plans.

Please email the team if you would like to discuss a referral.

What we do:

  • Screen referrals following which service users will either be:
    • Offered an online assessment, via video call
    • Provided specialist advice and signposting
  • Following assessment, service users will be:
    • Offered an intervention with a specialist clinician
    • Provided with advice and signposting
  • Pre-conception support e.g. preparing and planning for future pregnancies
  • Psychological interventions, including 1-2-1 or groups for birth trauma, tokophobia and perinatal loss. 
  • Interventions are offered face-to-face or online. Please note that depending on clinician availability, service users may need to travel across the county for face-to-face interventions
  • Provide information, signposting or other resources for partners and/or families

Mental Health Crisis Support

If you are experiencing a mental health crisis or emotional distress you can contact our Mental Health Crisis Helpline on 0800 915 4644. We are open 24 hours a day, 365 days a year for mental health advice and support. More information at

People with speech or hearing difficulties can access the mental health crisis line by:

  • Dialling us through the BT Relay App or Textphone: 18001 0800 915 4644. More information at
  • Sending an SMS text to 07717 989 024 (Please note this service is only available to adults aged 18 years and over).

Referral Process

We accept referrals from health and social care professionals, including GPs, obstetricians, midwives, health visitors. This service is not open to self referrals.

For more information about referrals please see our Perinatal and AFLoaT Referral Guidance

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NB: Map points may not be 100% accurate and are for general reference only. Please contact the service directly if you require directions.