SUN Terms and Conditions

Terms of Service

Please ensure you have read all the information on the website before completing this section so you know what to expect from joining SUN

Group participation

Having read the Welcome Pack, I understand that by joining SUN:

I am agreeing to participate in a support group where I will share information about myself, some of which may be sensitive or personal, with professionals and other members. 

I am agreeing to respect the confidentiality of other group members who will also be sharing information about themselves, some of which may be sensitive or personal. 

I am agreeing to remain respectful within the group setting, and I understand that if any of my behaviour is unsupportive this will be addressed within the group. 

I am agreeing that the SUN team can contact me via email and phone.

I understand that professional visitors may at times observe groups or other aspects of the service. I understand that these visitors will not have access to my details on the system, but that they may hear information about me during their visit. I understand that they will need to keep anything they hear confidential. 

Information sharing

I understand SUN will only get in touch with the person who is named as the emergency contact on my membership form if I am unable to do so. For example, in the case of a medical emergency. I understand SUN will only provide this contact with the information needed to support me. 

I understand SUN may share information with other professionals or services under certain circumstances when there is a concern about my safety or the safety of someone else. I understand that while this will usually be discussed with me beforehand, information may need to be shared without my agreement. 

Data Protection 

I understand my personal details and information about my attendance at groups will be stored on a secure system, which is only accessible to the SUN team. 

I understand SUN membership is for life, and so if I wish to remove my personal details from the SUN database, I will need to contact the team to request this. 

I understand if I do not attend a group for six months, my membership becomes inactive.

I understand that invitations for virtual groups will be sent in a manner that does not make my email address visible to other members. 

I understand that if I choose to use my full name on my Teams account or share any personal contact details with other group members, this is my own responsibility. 

Service Evaluation and Feedback 

I understand SUN will send me regular feedback surveys as part of an evaluation of SUN and that my feedback will be used to improve service delivery. I understand that I can opt out of this by informing the SUN administrator. 

I understand SUN will send me regular outcome measures as part of service evaluation. I understand that I can opt out of this by informing the SUN administrator.