The Care Quality Commission (CQC) have awarded Surrey and Borders Partnership a rating of ‘Good’, following their inspection of our Trust at the beginning of 2019.
The CQC have recognised improvements made since our last inspection in a range of areas: from developments in our operational systems and processes to our ability to respond to emerging issues with high quality, well thought-out, plans.
They particularly noted the renewed pride and confidence of colleagues who spoke with energy and enthusiasm about what they do, supported by stronger leadership at executive, divisional and service delivery levels throughout the Trust.
In addition to our overall rating, the Commission recognised several areas of Outstanding practice around the Trust:
- Our internal accreditation scheme, the CARE excellence accreditation programme, which requires a robust review of team performance and values, and which has already been gained by 11 teams.
- The Technology Integrated Health Management (TIHM) for dementia project (delivered in partnership with the Alzheimer’s Society, the University of Surrey and Royal Holloway University of London), which enables people with dementia to stay in their own homes for longer and avoid readmissions to hospital. The system is part of the NHS England Test Beds programme and won the Health Service Journal award 2018 for improving care through technology.
- The mobile app, My Journey, which helps young people with psychosis make informed choices to help improve their mental health.
- Four children and young people’s safe havens which provide evening and weekend support and advice service for young people with mental health issues.
Where issues were noted, such as the environmental restrictions at the Abraham Cowley Unit and the challenges in recruitment and retention across the NHS as a whole, it was recognised that we had responded to emerging issues in service quality with considered, well-executed and in-depth supportive plans for improvement. The Trust's our leadership team will reflect further on the findings to build on the feedback and progress towards the outstanding care the people who use our services deserve.