Mental health crisis helpline (all ages)

24/7 Mental Health Crisis Support

If you’re in a mental health crisis and need urgent help, support is available any time, day or night.

  • Call 111 and choose the mental health option to speak to our crisis resolution team

or

This service is free and open to people of all ages in Surrey and North East Hampshire.

If you are at immediate risk of harm, call 999.

Additional requirements

People with speech or hearing difficulties can access the service by:

  • Dialling us through the BT Relay App or Textphone: 18001 0800 915 4644 

         Get more information at www.relayuk.bt.com

  • Sending an SMS text to 07717 989 024 (Please note this service is only available to adults aged 18 years and over).

What can I expect?

Your call will be answered by one of our experienced call handlers who will help you access the support you may need.

This may involve speaking to a qualified Mental Health Practitioner such as a Social Worker or Occupational Therapist.

If you or someone you know is experiencing emotional distress we can:

  • Listen to you and help you work through immediate problems
  • Work with you, using your crisis plan, to find ways to move forward or suggest ways of coping
  • Give you information about other services that may be helpful to you or the person you care for

We can also advise you about the wide range of local and national help available including:

  • Relevant mental health services
  • Statutory and third-sector organisations e.g. helplines, support groups and networks, advocacy services
  • Information on specific conditions such as stress, anxiety, depression, psychosis and obsessive-compulsive disorders
  • If necessary we can help you to speak to another qualified practitioner 

Will my call be confidential?

Yes. Details of your call will be stored in your electronic health record, and remain confidential within Surrey and Borders Partnership NHS Foundation Trust.

However, we will inform the emergency services if you say that you are intending to either harm yourself, or others; commit a crime or place a child at risk.

Your call may also be recorded for training or monitoring purposes.

Safe Havens - Virtual and face-to-face support

Our Safe Havens provide out-of-hours help and support to people and their carers who are experiencing a mental health crisis or emotional distress.

There are five Safe Havens across Surrey and North East Hampshire which are open evenings, weekends, and bank holidays:

The virtual Safe Haven offers crisis support virtually. To access the service, please use the link: https://nhs.vc/sabp/safe-haven-woking

Children and Young People

The 24/7 mental health crisis line is available for children aged from six years, young people and their families/carers who are in crisis. Call 0800 915 4644 and select option 1.

Healthcare Professionals

If you are a healthcare professional or a voluntary or statutory agency you can make a referral into our adult mental health services for any person experiencing a mental health crisis by contacting our 24 hour dedicated support service.

How to make a professional referral