Our core purpose is to work with people and lead communities in improving their mental and physical health and wellbeing for a better life; through delivering excellent and responsive prevention, diagnosis, early intervention, treatment and care.
All the information you need about working for us, recruitment, job opportunities and careers within mental health, learning disability and substance misuse services in Surrey and Hampshire
Our research and development aims are to embed a vibrant research culture within our Trust, increase the opportunities for people to participate in research and ensure that our research benefits people who use services, carers, families and our communities.
Please note: this number is now also the 24/7 mental health crisis line number for children, young people and their families. Please call 0800 915 4644 if you’re in crisis or worried about yourself or a young person.
If you have speech or hearing difficulties, you can contact us through:
If you urgently need medical help or advice but it’s not a life-threatening situation, you can call 111.
The Mental Health Crisis Helpline is a telephone service offering support to adults of all ages in Surrey and North East Hampshire who are experiencing a mental health crisis.
Lines are open 24 hours, seven days a week. You don’t need to book an appointment and calls are free of charge.
Your care co-ordinator, if you have one, will be best placed to advise on your care and support. If you’re able to, please contact them during normal office hours if you are already accessing our services and feel your mental health has deteriorated or you need support.
Your call will be answered by one of our trained call handlers who are experienced in working with people with mental ill-health.
They will help you access the support you may need. This may involve speaking to a qualified mental health practitioner such as a social worker or occupational therapist.
If you or someone you know is experiencing emotional distress we can:
We can also advise you about the wide range of local and national help available including:
We can connect you with other mental health services for further assessment, treatment or support, as appropriate.
This may include: arranging a face-to-face assessment or recommending you attend our Safe Haven evening and weekend drop-in services.
Yes. Details of your call will stored in your electronic health record, and remain confidential within Surrey and Borders Partnership NHS Foundation Trust.
However, we will inform the emergency services if you say that you are intending to either harm yourself, or others; commit a crime or place a child at risk.
Your call may also be recorded for training or monitoring purposes.
In April 2019 we launched a new freephone number for our mental health crisis helpline.
If you dial our previous crisis line number, beginning 0300, your call will be answered by the same team but you will be charged at a local rate from a UK landline. Mobile costs may vary.
NHS 111 Tel: 111 (24 hours)
If you also have concerns about your physical health www.nhs.uk
Sane Line Tel: 0300 304 7000 (4.30pm - 10.30pm every day)
Specialist emotional support, guidance and information www.sane.org.uk
Samaritans Tel: 116 123 (24 hours)
A listening service to help you talk through your concerns, worries and troubles www.samaritans.org
Our Safe Havens provide out-of-hours help and support to people and their carers who are experiencing a mental health crisis or emotional distress. There are five Safe Havens across Surrey and North East Hampshire which are open evenings, weekends and bank holidays:
Each of our five Safe Havens is now offering people experiencing a mental health crisis access to an out of hours virtual service. This means people can receive expert guidance and support from mental health nurses and trained mental health practitioners at our Safe Havens without leaving home. The virtual Safe Havens are open from 6-11pm, seven days a week – the same hours as our Safe Haven sites.
The virtual service uses the NHS digital platform called ‘Attend Anywhere’. To access the service, you will need to use the Google Chrome Internet browser on Windows or Android devices and the Safari browser on Apple devices.
To connect to the virtual service, simply go to the Safe Haven, listed below, that is is closest to you and click on the link.
Epsom virtual Safe Haven, open 6-11pm: click here
Guildford virtual Safe Haven, open 6-11pm: click here
Redhill virtual Safe Haven, open 6-11pm: click here
Woking virtual Safe Haven, open 6-11pm: click here
Aldershot virtual Safe Haven, open 6-11pm: click here
To further help people access the virtual Safe Havens, the Surrey Coalition of Disabled People has provided these more detailed guides:
The Safe Haven services across Surrey are still open for in-person visits for people who are experiencing crisis. You can find out more here.
You can also:
Just Wellbeing offer mental health crisis support for 10 to 17 years olds experiencing anxiety, depression, stress, self harm or who need to talk.
4 Hillside Road Aldershot, GU11 3NB
Tel: 08000 6141 32 (telephone support is only available during opening times)
Opening times: Tues, Wed, Thurs, Fri, Sun 6:30pm-8:30pm
To find out more about our Trust's suicide prevention work, and resources that might help if you are in a crisis, please visit our Suicide Prevention pages.
If you are worried about yourself or a young person in your family, please call our 24/7 mental health crisis line free on 0800 915 4644 to talk with a trained call handler who will provide advice, support and signposting to a range of community services. It’s open all day and all night, seven days a week.
The crisis line is available for children and young people from the age of six. It can be used by those who are already receiving mental health services, and also by those who are not. No formal request for support is needed.
The CYP Havens are four drop-in services for 10 to 18 year olds who need a safe place to talk about how they are feeling. They are open after school from 4pm - 8pm and on Saturday or Sunday afternoons. Opening days and time vary so please see individual service information.
There are a number of professionals on hand including a mental health nurse, youth worker and peer mentor.
Website: www.cyphaven.net
Extended Hope Extended Hope seeks to care for a young person through a crisis as well as supporting families, carers and young people where and when they need assistance.
The service can be accessed through the Emergency Duty Team on 01483 517898.
For further information about Extended Hope please go to www.hopeservice.org.uk
CAMHS CT have a duty service which operates from 9am to 5pm Mondays to Fridays for people known to or waiting to hear from CAMHS Community Team.
To contact the service outside office hours, please ring the Trust switchboard on 0300 5555222.
