Mental Health Crisis Helpline: 0800 915 4644

24 hour support for people in Surrey and North East Hampshire experiencing a mental health crisis

If you have speech or hearing difficulties, you can contact us through:

SMS text: 07717 989024
the Next Generation Text Service by dialling 18001 0800 915 4644 from your text phone or smartphone app. More information at www.ngts.org.uk

What is the Mental Health Crisis Helpline?

The Mental Health Crisis Helpline is a telephone service offering support to anyone in Surrey and North East Hampshire experiencing a mental health crisis.

Lines are open 24 hours, 7 days a week. You don’t need to book an appointment and calls are free of charge.

Your care co-ordinator, if you have one, will be best placed to advise on your care and support. If you’re able to, please contact them during normal office hours if you are already accessing our services and feel your mental health has deteriorated or you need support.

Who will I speak to?

Your call will be answered by one of our trained call handlers who are experienced in working with people with mental ill-health.

They will help you access the support you may need. This may involve speaking to a qualified mental health practitioner such as a social worker or occupational therapist.

What can the Crisis Helpline offer?

If you or someone you know is experiencing emotional distress we can:

listen to you and help you work through immediate problems
work with you, using your crisis plan, to find ways to move forward or suggest ways of coping
give you information about other services that may be helpful to you or the person you care for.

We can also advise you about the wide range of local and national help available including:

relevant mental health services
statutory and third sector organisations e.g. helplines, support groups and networks, advocacy services
information on specific conditions such as stress, anxiety, depression, psychosis and obsessive compulsive disorders.

What if I need face-to-face support?

We can connect you with other mental health services for further assessment, treatment or support, as appropriate.

This may include: arranging a face-to-face assessment or recommending you attend our Safe Haven evening and weekend drop-in services.

Will my call be confidential?

Yes. Details of your call will stored in your electronic health record, and remain confidential within Surrey and Borders Partnership NHS Foundation Trust.

However, we will inform the emergency services if you say that you are intending to either harm yourself, or others; commit a crime or place a child at risk.

Your call may also be recorded for training or monitoring purposes.

What happens if I call the old 0300 number?

In April 2019 we launched a new freephone number for our mental health crisis helpline.

If you dial our previous crisis line number, beginning 0300, your call will be answered by the same team but you will be charged at a local rate from a UK landline. Mobile costs may vary.

Other useful contacts

NHS 111
Tel: 111 (24 hours)

If you also have concerns about your physical health
www.nhs.uk

Sane Line
Tel: 0300 304 7000 (4.30pm - 10.30pm every day)

Specialist emotional support, guidance and information
www.sane.org.uk

Samaritans
Tel: 116 123 (24 hours)

A listening service to help you talk through your concerns, worries and troubles
www.samaritans.org

Safe Havens

Our Safe Havens provide out-of-hours help and support to people and their carers who are experiencing a mental health crisis or emotional distress. There are five Safe Havens across Surrey and North East Hampshire which are open evenings, weekends and bank holidays:

CYP Havens (10-18 year olds)

The CYP Havens are four drop-in services for 10 to 18 year olds who need a safe place to talk about how they are feeling. They are open after school from 4pm - 8pm and on Saturday or Sunday afternoons. Opening days and time vary so please see individual service information.

There are a number of professionals on hand including a mental health nurse, youth worker and peer mentor.

CYP Haven - Epsom

CYP Haven - Guildford

CYP Haven - Redhill

CYP Haven - Staines

Website: www.cyphaven.net