Mental Health Crisis Helpline: 0800 915 4644
24 hour support for people in Surrey and North East Hampshire experiencing a mental health crisis
If you have speech or hearing difficulties, you can contact us through:
- SMS text: 07717 989024
- the Next Generation Text Service by dialling 18001 0800 915 4644 from your text phone or smartphone app. More information at www.ngts.org.uk
If you or someone else is in a life-threatening situation then ring 999 immediately.
If you urgently need medical help or advice but it’s not a life-threatening situation, you can call 111.
What is the Mental Health Crisis Helpline?
The Mental Health Crisis Helpline is a telephone service offering support to adults of all ages in Surrey and North East Hampshire who are experiencing a mental health crisis.
Lines are open 24 hours, seven days a week. You don’t need to book an appointment and calls are free of charge.
Your care co-ordinator, if you have one, will be best placed to advise on your care and support. If you’re able to, please contact them during normal office hours if you are already accessing our services and feel your mental health has deteriorated or you need support.
Who will I speak to?
Your call will be answered by one of our trained call handlers who are experienced in working with people with mental ill-health.
They will help you access the support you may need. This may involve speaking to a qualified mental health practitioner such as a social worker or occupational therapist.
What can the Crisis Helpline offer?
If you or someone you know is experiencing emotional distress we can:
- listen to you and help you work through immediate problems
- work with you, using your crisis plan, to find ways to move forward or suggest ways of coping
- give you information about other services that may be helpful to you or the person you care for.
We can also advise you about the wide range of local and national help available including:
- relevant mental health services
- statutory and third sector organisations e.g. helplines, support groups and networks, advocacy services
- information on specific conditions such as stress, anxiety, depression, psychosis and obsessive compulsive disorders.
What if I need face-to-face support?
We can connect you with other mental health services for further assessment, treatment or support, as appropriate.
This may include: arranging a face-to-face assessment or recommending you attend our Safe Haven evening and weekend drop-in services.
Will my call be confidential?
Yes. Details of your call will stored in your electronic health record, and remain confidential within Surrey and Borders Partnership NHS Foundation Trust.
However, we will inform the emergency services if you say that you are intending to either harm yourself, or others; commit a crime or place a child at risk.
Your call may also be recorded for training or monitoring purposes.
What happens if I call the old 0300 number?
In April 2019 we launched a new freephone number for our mental health crisis helpline.
If you dial our previous crisis line number, beginning 0300, your call will be answered by the same team but you will be charged at a local rate from a UK landline. Mobile costs may vary.
Other sources of help
Organisations to contact
Tel: 111 (24 hours)
If you also have concerns about your physical health
Tel: 0300 304 7000 (4.30pm - 10.30pm every day)
Specialist emotional support, guidance and information
Tel: 116 123 (24 hours)
A listening service to help you talk through your concerns, worries and troubles
Our Safe Havens provide out-of-hours help and support to people and their carers who are experiencing a mental health crisis or emotional distress. There are five Safe Havens across Surrey and North East Hampshire which are open evenings, weekends and bank holidays:
Virtual Safe Havens
To mark Carers Week 2020, the Safe Haven teams across Surrey are offering 'come and try it' sessions for their new virtual Safe Haven services.
Between 5.00 pm and 6.00 pm each day this week (Monday to Friday) you can click on one of the below links to visit the virtual Safe Haven to see how it works. This means that you will be familiar with it if you need to access the service in future when experiencing mental health or emotional wellbeing crisis.
The links and the schedule for the open days are below:
- Monday 8th June between 5.00 pm and 6.00 pm Epsom Safe Haven: click here
- Tuesday 9th June between 5.00 pm and 6.00 pm Guildford Safe Haven: click here
- Wednesday 10th June between 5.00 pm and 6.00 pm Redhill Safe Haven: click here
- Thursday 11th June between 5.00 pm and 6.00 pm Woking Safe Haven: click here
- Friday 12th June between 5.00 pm and 6.00 pm Aldershot Safe Haven: click here
What happens when I click the link?
You will be taken to a ‘landing page’ for the Epsom Safe Haven where you will be able to test that your camera and microphone are working, after that you click ‘enter the waiting room’. When you enter the waiting room you will be met by one of the team – you will not be able to see others in the waiting room and they can’t see you. Your conversation will be private. The member of the team will give you a warm welcome and they will then ‘show you around’ and explain how the service works and answer any questions that you have.
The virtual Safe Haven is usually open from 6.00 pm to 11.00 pm, 7 days of the week for those experiencing a crisis. Use the above links to access your nearest Safe Haven during the normal opening times. The service uses the NHS digital platform called ‘attend anywhere’, you can find out more about attend anywhere if you would like to here.
Who will the virtual Safe Haven be particularly helpful for?
- Adults who are experiencing mental health or emotional wellbeing crisis but are unable to visit their local safe haven in person
- Carers who may be unable to leave their cared for person alone to visit a local safe haven
- People who may be self-isolating or shielding but may also be experiencing a mental health crisis
- People in remote locations with transport challenges
What if I don't have digital access?
The Safe Haven services across Surrey are still open for in-person visits for people who are experiencing crisis. You can find out more here.
You can contact the Surrey and Borders NHS Partnership Trust crisis helpline by phone: 0800 915 4644 or by SMS text: 07717 989 024
You can contact SHOUT by SMS text on 85258
You can phone the Samaritans on 116 123 or by email email@example.com
You can download the Stay Alive app on Google play here: Stay ALive app download
You can find out more about Mental Health and emotional wellbeing support in Surrey on the Healthy Surrey website.
CYP Havens (10-18 year olds)
The CYP Havens are four drop-in services for 10 to 18 year olds who need a safe place to talk about how they are feeling. They are open after school from 4pm - 8pm and on Saturday or Sunday afternoons. Opening days and time vary so please see individual service information.
There are a number of professionals on hand including a mental health nurse, youth worker and peer mentor.
Just Wellbeing Safe Haven
Just Wellbeing offer mental health crisis support for 10 to 17 years olds experiencing anxiety, depression, stress, self harm or who need to talk.
4 Hillside Road
Aldershot, GU11 3NB
Tel: 08000 6141 32 (telephone support is only available during opening times)
Opening times: Tues, Wed, Thurs, Fri, Sun 6:30pm-8:30pm
Suicide Prevention Resources
To find out more about our Trust's suicide prevention work, and resources that might help if you are in a crisis, please visit our Suicide Prevention pages.