Strike action is taking place from 7am on Tuesday, 7 April to 7am on Monday, 13 April 2026. Please continue to attend appointments as usual. We'll contact you directly if your care is affected to rearrange your appointment as quickly as possible.
Making a complaint means speaking up about something you do not like or are not happy with.
Complaining will help. We will be happy that you have told us what is wrong.
We try to learn from complaints. It can make things better for the future.
If something is wrong, you can tell our PALS team. PALS stands for 'Patient Advice and Liaison Service'. They will listen to you and help you.
What to do
PALS are open between 9am and 5pm, Monday to Friday.
Getting help from an advocate
We can help you find an advocate if you want.
An advocate is someone who can help you complain.
They do not work for us. They are independent.
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