How to complain

Making a complaint means speaking up about something you do not like or are not happy with.

Complaining will help. We will be happy that you have told us what is wrong.

We try to learn from complaints. It can make things better for the future.

If something is wrong, you can tell our PALS team. PALS stands for 'Patient Advice and Liaison Service'. They will listen to you and help you.

Call the PALS team on any of these numbers:

• 01372 216 202
• 01372 216 203
• 01372 216 204
• 01372 216 245

You can also email them.

Their email address is rxx.palsandcomplaintssabp@nhs.net

PALS are open between 9am and 5pm, Monday to Friday.

We can help you find an advocate if you want.

An advocate is someone who can help you complain.

They do not work for us. They are independent.