Contact Details

28 Upper High Street,
KT17 4QJ,
United Kingdom

Telephone: 01372 216 500

Opening Times

Monday-Friday 9am-5pm

Contact Names

Community Service Manager SW: Peter Williams

Service Description

The EIIP service works with all 14-65 year olds who:

  • Have had their first experience of psychosis within the last three years
  • Are at high risk of developing psychosis.

Its aim is to reduce the impact of the disorder for the individual and their families. The service is based on an assertive outreach model with the interventions being delivered alongside individuals in the community. The service will engage with individuals for up to three years and will prioritise strategies to provide an environment that promotes user involvement and recovery.

The EIIP service works closely with hospitals, community mental health teams, child and adolescent mental health services, schools and colleges etc to encourage early referral.

Carers of people who use this service are supported by a Carers Practice Advisor who can be contacted using the details above.

To find us once on the West Park site, please use the map on the right or download a printable map.

Mental Health Crisis Support

If you are experiencing a mental health crisis or emotional distress you can contact our Mental Health Crisis Helpline on 0800 915 4644. We are open 24 hours a day, 365 days a year for mental health advice and support. More information at

People with speech or hearing difficulties can access the mental health crisis line by:

  • Dialling us through the BT Relay App or Textphone: 18001 0800 915 4644. More information at
  • Sending an SMS text to 07717 989 024 (Please note this service is only available to adults aged 18 years and over).

Referral Process

We accept direct referrals from GPs, A&Es, schools, colleges, housing departments, voluntary agencies, social services and different health organisations. We also accept self referrals from carers and other family members. We would ask that you inform the person you are referring that you are doing so.

To make a referral please email

Referral Criteria

We accept people aged 14-65 who have had, or appear to have had a psychotic episode within the previous three years.

Waiting Times

1-21 days

View larger map

NB: Map points may not be 100% accurate and are for general reference only. Please contact the service directly if you require directions.

Disabled Access

Find out about the disabled access at this site and plan your visit in advance.

AccessAble logo