Contact Details

Unither House,
Curfew Bell Road,
KT16 9FG,
United Kingdom

Telephone: 01932 587051

Opening Times

Monday-Friday 9am-5pm

Contact Names

Manager: Kate Allen
Community Service Manager SW: Peter Williams

Service Description

The EIIP service works with all 14-65 year olds who:

  • Have had their first experience of psychosis within the last two years
  • Are at high risk of developing psychosis.

Its aim is to reduce the impact of the disorder for the individual and their families. The service is based on an assertive outreach model with the interventions being delivered alongside individuals in the community. The service will engage with individuals for up to three years and will prioritise strategies to provide an environment that promotes user involvement and recovery.

The EIIP service works closely with hospitals, community mental health teams, child and adolescent mental health services, schools and colleges etc to encourage early referral.

Carers of people who use this service are supported by a Carers Practice Advisor, who can be contacted using the details above.

Mental Health Crisis Support

If you are experiencing a mental health crisis or emotional distress you can contact our Mental Health Crisis Helpline on 0800 915 4644. We are open 24 hours a day, 365 days a year for mental health advice and support. More information at

People with speech or hearing difficulties can access the mental health crisis line by:

  • Dialling us through the BT Relay App or Textphone: 18001 0800 915 4644. More information at
  • Sending an SMS text to 07717 989 024 (Please note this service is only available to adults aged 18 years and over).

Referral Process

We accept direct referrals from GPs, A&Es, schools, colleges, housing departments, voluntary agencies, social services and different health organisations. We also accept self referrals from carers and other family members. We would ask that you inform the person you are referring that you are doing so.

Referral Criteria

We accept people aged 14-65 who have had, or appear to have had a psychotic episode within the previous two years.

Waiting Times

We aim to assess people within 14 days of referral




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NB: Map points may not be 100% accurate and are for general reference only. Please contact the service directly if you require directions.