Contact Details

The Retreat,
Maple Tree Lodge,
Limecroft Road,
GU21 2TH,
United Kingdom

Telephone: 01483 799729


Opening Times

24 hours a day, 7 days a week

Contact Names

Service Description

The Retreat is an innovative service that supports people in crisis across Surrey and North East Hampshire. 

Hosted by Comfort Care in partnership with Surrey and Borders NHS Foundation Trust (SABP), The Retreat is a six-bed residence that provides a safe, welcoming environment for guests for stays of between three and seven nights. The service offers an alternative to in-patient admission, providing non-clinical, therapeutic support in a less restrictive environment.

The Retreat is located in Knaphill, near Woking. The service accepts referrals, via SABP’s four Home Treatment Teams (HTTs), from across Surrey and North East Hampshire.

Mental Health Crisis Support

If you are experiencing a mental health crisis or emotional distress you can contact our Mental Health Crisis Helpline on 0800 915 4644. We are open 24 hours a day, 365 days a year for mental health advice and support. For more information, visit

People with speech or hearing difficulties can access the mental health crisis line by:

  • Dialling us through the BT Relay App or Textphone: 18001 0800 915 4644. For more information, visit
  • Sending an SMS text to 07717 989 024 (Please note this service is only available to adults aged 18 years and over).

Referral Process

Referrals to The Retreat can only be made by Surrey and Borders Partnership NHS Foundation Team Home Treatment Team (HTT) staff. They work closely with Comfort Care Services to ensure the right people are referred to The Retreat.

Referral Criteria

Due to the environment, The Retreat is not suitable for everybody. The eligibility criteria for guests is below:

  • Adults 18+ referred by approved referrers and triaged by Home Treatment Team, including functional older adults who are ordinary residents of Surrey and registered with Surrey and North East Hampshire GPs.
  • People experiencing a mental health or social crisis but assessed to have the mental capacity to voluntarily agree to stay at The Retreat and agree to the service provided.
  • People experiencing an acute mental health or social crisis, with increasing risks, who have not responded to intensive home treatment and where resolution is assessed to be achievable with support from the Retreat within a defined period (3-7 days). Without a stay at the Retreat the person’s current presentation would likely necessitate inpatient admission.
  • People that will benefit from a change of environment or non-clinical location that provides staff 24/7 to provide intensive support to an individual in crisis.
  • People presenting with psychotic symptoms (persecutory/paranoid ideation, delusional beliefs, auditory or visual hallucinations), people with personality disorder, schizophrenia, or depression. This list is not exhaustive.
  • People presenting with mental health traumas or relapses caused by bereavement, relationship brake down, physical, or mental illness (depression, high anxiety, adjustment disorder, stress) financial difficulties etc.
  • Self-harm and/or suicidal thoughts where the clinical assessment indicates that the Retreat environment can provide the necessary safety netting to help the person manage their risks.
  • People of no fixed abode who have a clear move on plan/address.

Those who are not suitable for referral to The Retreat include:

  • People who are assessed as presenting a significant risk to others.
  • People detained under the Mental Health Act or who lack capacity to agree to the stay.
  • Self–referrals to the Retreat are not accepted.
  • People who require detention under Section 136 (A Place of Safety) or other sections of the Mental Health Act and require a hospital admission.
  • People who are actively misusing substances/alcohol or who require alcohol detoxification.
  • People triaged by anyone other than SABP Home Treatment Team.
  • People who are not ordinary residents of Surrey or North East Hampshire.
  • People that have immediate plans and intention to die by suicide and are unable to safety plan with services.
  • Those with imminent risk of violence and aggression towards others or who are at high risk of exploiting or abusing vulnerable individuals.
  • People that have complex physical health needs that require specialist training and knowledge to support.

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NB: Map points may not be 100% accurate and are for general reference only. Please contact the service directly if you require directions.