Safe Havens provide out of hours help and support to people and their carers who are experiencing a mental health crisis or emotional distress.

There are five Safe Havens open in town centre locations across Surrey and north east Hampshire to residents of any district or borough within this area. So, for example, if you live in Epsom you could go to the Guildford Safe Haven.

They are open evenings, weekends and bank holidays and are designed to give adults a safe alternative to A&E when in crisis (please see individual services for detailed opening times).

Each Safe Haven is staffed by a mental health practitioner from Surrey and Borders Partnership and two trained Safe Haven workers. Peer support from people with lived experience of mental health issues is also increasingly available.

The Safe Havens are provided by a partnership between our Trust and third sector mental health specialists which is funded by Surrey and north east Hampshire NHS Clinical Commissioning Groups.  See links for individual details.

Information leaflet and poster

We have produced resources for you to download with details of all five Safe Havens in Surrey and north east Hampshire

Virtual Safe Havens

Each of our five Safe Havens is now offering people experiencing a mental health crisis access to an out of hours virtual service. This means that people can receive expert guidance and support from mental health nurses and trained mental health practitioners at our Safe Havens without leaving home. The launch of the virtual service is part of our response to  the Coronavirus. We want to make sure people who are isolating or shielding as a result of the Coronavirus or who may just be very anxious about travelling can still get help.

The virtual Safe Havens are open from 6-11pm, seven days a week – the same hours as our Safe Haven sites. To connect to the virtual service, simply go to the Safe Haven, listed below, that is closest to you and click on the link. 

  • Epsom Virtual Safe Haven, open 6-11pm: click here
  • Guildford Virtual Safe Haven, open 6-11pm:  click here
  • Redhill Virtual Safe Haven, open 6-11pm:  click here
  • Woking Virtual Safe Haven, open 6-11pm: click here
  • Aldershot Virtual Safe Haven, open 6-11pm:  click here

What happens when I click the link?  

You will be taken to a ‘landing page’ for the Epsom Safe Haven where you will be able to test that your camera and microphone are working, after that you click ‘enter the waiting room’. When you enter the waiting room you will be met by one of the team – you will not be able to see others in the waiting room and they can’t see you. Your conversation will be private. The member of the team will give you a warm welcome and they will then ‘show you around’ and explain how the service works and answer any questions that you have.  

The virtual Safe Haven is usually open from 6.00 pm to 11.00 pm, 7 days of the week for those experiencing a crisis. Use the above links to access your nearest Safe Haven during the normal opening times. The service uses the NHS digital platform called ‘attend anywhere’.  

Who will the virtual Safe Haven be particularly helpful for?

  • Adults who are experiencing mental health or emotional wellbeing crisis but are unable to visit their local safe haven in person 
  • Carers who may be unable to leave their cared for person alone to visit a local safe haven
  • People who may be self-isolating or shielding but may also be experiencing a mental health crisis
  • People in remote locations with transport challenges

What if I don't have digital access?

The Safe Haven services across Surrey are still open for in-person visits for people who are experiencing crisis.  You can find out more here.

You can contact the Surrey and Borders NHS Partnership Trust crisis helpline by phone: 0800 915 4644 or by SMS text: 07717 989 024 

You can contact SHOUT by SMS text on 85258

You can phone the Samaritans on 116 123 or by email    

You can download the Stay Alive app on Google play.

You can find out more about Mental Health and emotional wellbeing support in Surrey on the Healthy Surrey website