Contact Details

Walpole House,
Pickford Street,
Hampshire GU11 1TZ,
United Kingdom

Telephone: This is a drop-in service, no phone number is available.

Opening Times

Open 365 days a year for people experiencing a mental health crisis:

6pm-11pm, Monday to Friday

12.30pm - 11pm, weekends and bank holidays

Virtual Safe Haven

We are also available to offer crisis support virtually using the link: This virtual service is available during Aldershot Safe Haven's usual operating hours.

Contact Names

Safe Haven Manager: Stanley Masawi
Interim Associate Director, Crisis Care Services: Richard Ilsley

Service Description

An evening and weekend drop-in service for anyone experiencing a mental health crisis or their carer.

We provide this service in partnership with:

  • NHS Frimley, the local Integrated Care Board
  • Andover Mind, the local mental health charity
  • Catalyst, a non-profit organisation who specialist in mental health and drug and alcohol misuse services.

Safe Haven services are available in five town centre locations across Surrey and north east Hampshire and open to residents of any district or borough within this area. e.g. if you live in Epsom you could drop in to the Guildford Safe Haven.

Visit our Safe Haven web page for details of other locations.

Mental Health Crisis Support

If you are experiencing a mental health crisis or emotional distress you can contact our Mental Health Crisis Helpline on 0800 915 4644. We are open 24 hours a day, 365 days a year for mental health advice and support. More information at

People with speech or hearing difficulties can access the mental health crisis line by:

  • Dialling us through the BT Relay App or Textphone: 18001 0800 915 4644. More information at
  • Sending an SMS text to 07717 989 024 (Please note this service is only available to adults aged 18 years and over).

Areas Covered

  • Elmbridge
  • Epsom and Ewell
  • Guildford
  • Hart
  • Mole Valley
  • Reigate and Banstead
  • Runnymede
  • Rushmoor
  • Spelthorne
  • Surrey Heath
  • Tandridge
  • Waverley
  • Woking

Referral Process

Self-referral, everyone welcome

Referral Criteria

Anyone experiencing a mental health crisis or their carers can attend

View larger map

NB: Map points may not be 100% accurate and are for general reference only. Please contact the service directly if you require directions.