Contact Details

18 Mole Business Park,
Randalls Road,
KT22 7AD,
United Kingdom

Telephone: 07721585840


Out of Hours Contact

Mental Health Crisis Support

If you are experiencing a mental health crisis or emotional distress you can contact our Mental Health Crisis Helpline on 0800 915 4644. We are open 24 hours a day, 365 days a year for mental health advice and support. More information at

People with speech or hearing difficulties can access the mental health crisis line by: Dialling us through the BT Relay App or Textphone: 18001 0800 915 4644. More information at

Sending an SMS text to 07717 989 024 (Please note this service is only available to adults aged 18 years and over).

Service Description

The Family Therapy Service, also known as the Systemic Family Psychotherapy Service, can help those in close relationships to better understand and support each other. 

Therapeutic discussions are guided in an accepting and non-judgmental way, to help resolve difficulties, improve communication, and explore complex relationship issues that can arise where there is experience of mental illness. We work together to understand the implications and effects of issues and difficulties, exploring different ideas and strategies families might find helpful.

The word ‘Family’ is used to describe two or more people who care about and support each other in a close relationship. It may include people across several generations, heterosexual and same sex relationships, traditional families, step-families, couples and those who describe themselves as family. 

Systemic Therapy is committed to working in ways that recognise, respect and values diversity such as: age, ethnicity, gender, race, culture, disability, spirituality and sexuality.
Family Therapy can be particularly helpful at times of major change or stress. It can also help to:

  • Increase understanding of each other and the illness and explore the development of supportive coping strategies.
  • Improve communication, which may have come to feel stuck and unhelpful.
  • Reduce the sense of isolation felt by the person suffering from a mental health condition, as well as for other involved family members.

Referral Process

Referrals are accepted from mental health professionals within Community Mental Health Recovery Services (CMHRS), where a secondary mental health therapy service is recommended. Consultations are also offered to other services as appropriate. 
There is a referral form, which is available from our Administrator who can be contacted on our email.

Referral Criteria

Adults who are experiencing severe and enduring mental health issues which are impacting on or impacted by their relationships who are eligible for secondary mental health services.
Professionals across adult services who are working with complex cases can also request systemic consultations.

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NB: Map points may not be 100% accurate and are for general reference only. Please contact the service directly if you require directions.