Safe Havens

Safe Havens provide out-of-hours help and support to people who are experiencing a mental health crisis or emotional distress and their carers.

The Safe Havens are open evenings, weekends and bank holidays. The Safe Havens are designed to provide adults with a safe alternative to A&E when in crisis.

Each of the Safe Havens is staffed by a mental health practitioner from Surrey and Borders Partnership and two trained Safe Haven workers. Peer support from people with lived experience of mental health issues is also increasingly available. The Safe Havens are provided in partnership between our Trust and third-sector mental health specialists and funded by Surrey and North East Hampshire NHS Clinical Commissioning Groups.

Virtual out-of-hours support

Each of our five Safe Havens is now offering people experiencing a mental health crisis access to an out-of-hours virtual service. This means people can receive expert guidance and support from mental health nurses and trained mental health practitioners without leaving home. 

Accessing virtual Safe Havens

Epsom - Virtual Safe Haven (open 6:00 - 11:00 pm daily)

Guildford - Virtual Safe Haven (open 6:00 - 11:00 pm daily)

Redhill - Virtual Safe Haven (open 6:00 - 11:00 pm daily)

Woking - Virtual Safe Haven (open 6:00 - 11:00 pm daily)

Aldershot - Virtual Safe Haven (open 6:00 - 11:00 pm daily)

To support you in getting set up with virtual consultations, the Surrey Coalition of Disabled People has produced these useful guides:

Please note that this virtual service uses a platform known as 'Attend Anywhere' which requires the Google Chrome or Safari internet browser to function properly.

Who can access the virtual Safe Havens support?

  • Adults experiencing a mental health or emotional well-being crisis who are unable to visit a Safe Haven
  • Carers who may be unable to leave the person they are supporting to visit a Safe Haven
  • People who are self-isolating or shielding and also experiencing a mental health crisis
  • People in remote locations with transport challenges

Further support is available

  • call Surrey and Borders' Mental Health Crisis Helpline on: 0800 915 4644 or by SMS text: 07717 989 024 
  • contact SHOUT by SMS text on 85258
  • contact Samaritans on 116 123 or email them at
  • download the Stay Alive app on the Google Play store
  • go to the Healthy Surrey website for more information about Mental health and emotional wellbeing support in Surrey.

Information leaflets

We have produced resources for you to download with details of all five Safe Havens in Surrey and north east Hampshire